Contact Us
Frequently Asked Questions
How to I return or exchange an order?
Click here to start your exchange or return - https://returns.collarsandco.com/
How do I return an international order?
For international orders, please email support@collarsandco.com
How are your shirts sized?
Our polo shirts come in two different styles: Original and Relaxed.
Our Original Fit is a bit more tailored, so for a slightly roomier fit, size up.
Our Relaxed Fit polo has been reimagined with a larger body type in mind, offering a more loose fit for ultimate comfort and style.
What are the shirt’s neck sizes, I may want to wear a tie with it?
Small is 14.5, Medium 15.5, Large 16, X-Large 17, 2XL 18, 3XL 19, 4XL 20.
What are the care instructions?
Please wash separately at a cool temperature on the delicate cycle. Please hang or line dry. If needed, you may iron on a low setting. You can dry clean them should you need to refresh the collar after multiple washes.
Item is showing delivered, but I don’t see it?
Shipping services such as UPS sometimes incorrectly post that an item was delivered. If it has been more than 72 hours and your item hasn’t arrived, please email support@collarsandco.com
I ordered the wrong size?
Please email us as soon as possible to support@collarsandco.com
However, if you already received a shipping confirmation, it’s likely too late. We can easily exchange it for you when you have received your initial order.
Where’s my order?
When an order ships out, you will receive an email or text with a tracking number. Please just click the link in your email or text communication.
*We are seeing some international orders being more delayed than usual getting through customs. Thanks for your patience.
How do I use my store credit?
When you are on the shipping address confirmation screen, you will see a field for “Gift card or discount code.” Enter your gift card number in that field box and click “Apply.”
Can I combine coupons?
Unfortunately not. Our system only allows for one coupon to be used per purchase.
What is the fabric?
Our Dress Collar Polos are made from a performance poly, similar to what you would find on a modern golf shirt. 4-way stretch, lightweight and soft, but with a firm collar.
Our Featherweight Flex Polos are crafted from a luxurious, 6-way stretch fabric that's 15% lighter than our classic polo. The signature firm, semi-spread collar adds a touch of sophistication.
Remaining Questions or Concerns?
Please reach out to our customer service team. We have always appreciated great service so we strive to respond to your requested as quickly as possible.
Below you will find ways to reach us:
Returns or Exchanges
Gift Cards
Our Warehouse
18620-C Woodfield Rd., Gaithersburg, MD 20879
(Please contact us first before shipping products)