All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. However, most orders leave our warehouse within 24 hours. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Estimated/sample delivery options & times (subject to change):

International Shipping

We offer international shipping to almost all countries via DHL, UPS and various local carriers.

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Collars & Co. is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5-8 days of receiving your shipping confirmation email, please contact us at support@collarsandco.com with your name and order number, and we will look into it for you.

Delivery Confirmation

Once an order has been shipped, the responsibility for delivery lies with the carrier.

Orders marked as delivered by the carrier with tracking notifications providing photographic proof, are considered successfully delivered and are now complete. As such, these orders are not eligible for replacement or refund due to claims of non-receipt.

We recommend customers ensure the shipping address is accurate and take appropriate precautions to secure their delivery location.

If you believe your package has been misdelivered or stolen, we encourage you to:

• Check with neighbors or household members
• Contact the carrier directly to open an investigation
• File a claim with the carrier if applicable
• File a police report for stolen goods if applicable

While we are unable to guarantee replacements or refunds in these situations, we are always happy to assist in providing any necessary shipping details to support your claim. Please reach out to customer support at support@collarsandco.com if you have any questions or need further assistance.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@collarsandco.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@collarsandco.com.

To make a return please visit - https://collarsandcompany.happyreturns.com